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Check Sheets
The Check Sheet is a simple document that is used for collecting data in real…
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Concepts Process Quality
Process quality refers to the degree to which an acceptable process, including measurements and criteria…
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Models of Cost of Quality Cost of Quality Model
The identification and application of quality costing can be a very positive driver of quality…
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Categories of Cost of Quality
Resource : Prevention costs , Appraisal costs ( measuring, evaluating, or auditing ) Failure costs, Internal failure…
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Procedure for Handling of Customer Complaints
1. SCOPE The scope of this procedure is applicable to all customer orders and customer…
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Customer Satisfaction and Customer Delight
Most people think that customer satisfaction and customer delight are the same thing, but they…
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Factors Affecting Consumer Perception
Although a consumer's perception of a product or service is at least partially based on…
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Customer Perception of Quality
One of the basic concepts of the TQM philosophy is continuous process improvement. This concept implies that…
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Meaning of Customer and Customer Focus
Customer focus is just one aspect of Top Quality Management and refers to paying keen…
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Management Commitment to Quality
Management must participate in the implementation project. Management will play a critical role in the…